1. Shipping Fee
Free worldwide shipping: Orders over $90 USD
Standard worldwide shipping: $4.99 USD for orders less than $90 USD
2. Processing Time
Your package would be well prepared and shipped out in 24 hours.
3. Delivery Time
Your package would be delivered in 5 to 10 days, depending on the country or area you are in. Shipping transit time begins once the order ships. The shipping transit times above are only estimations.
Please note that it might be a slight delivery delay for some packages due to the weather conditions, inspection of the international customs, holiday seasons or any other uncontrollable situations.
4. Non-English Information Input on Checkout Page (For Asian Area)
Please input Mandarin information on checkout page, if your address is in Manland China, Hong Kong SAR, Macau SAR and Taiwan.
Please input Korean information on checkout page, if your address is in Korea.
Please input Japanese information on checkout page, if your address is in Japan.
5. Order Tracking
You are able to track your package every step of the way. Once your order ships, a shipping confirmation email, which includes your tracking details, will be sent to the email address associated with your order. You could easily log in your account on our website to track it. Moreover, you are able to check the shipping details with the tracking number on Track Your Order page of our website.
6. Address/Information Accuracy
To ensure that your package is properly delivered and you receive your package in time, please verify your address is correctly entered and includes all relevant and required information. Please make sure your address has included the name of your mailbox, if you use it to receive packages. Please note that it's the customer's responsibility to ensure the correct address.
If you have placed an order with the wrong address, please contact us at jentlejewelry@outlook.com. If the tracking number has not been issued, we would solve the wrong address problem as soon as possible.
However, if the tracking number has already been issued, a $10 USD fee would be charged for correcting the address and resending the package. A charged link will be sent to you via email. Your package will continue shipping after you complete the payment. Otherwise, your package will be returned to us if there is no response or completed payment from you. A refund deducted the shipping fee (except for free shipping) and a $10 USD fee of return to sender will be sent back to you after we have received the package again.
7. Order Cancellation or Change
To start an order cancellation or change, please contact us at jentlejewelry@outlook.com.
If you cancel or change your order before the tracking number is issued, all of your refund would be sent back to you.
If you cancel or change your order after the tracking number is issued and before the package departs from the original facility of our courier(according to the shipping status), your refund would be sent back to you deducted the shipping fee (except for free shipping) and a $10 USD fee of return to sender.
If you cancel or change your order after the tracking number is issued, after the package departs from the original facility of our courier(according to the shipping status) and before the package is delivered. we don't accept any order cancellation or change. You could request a refund after receiving the package.
8. Unable-to-reach-out Situation:
If our courier is not able to contact you, your package will be automatically be left in their place for you to pick up by yourself in 5 business days. We will also send you an email and a message for a reminder.
However, the package will be sent back to the warehouse, if you don't take any action in 5 business days. Then the package will be resent to you. If you still could not be contacted which causes the package could not be delivered, your package will be eventually sent back to us. We will send you back the refund deducted the shipping fee(except for free shipping), a $10 USD resent fee to receiver and a $10 USD resent fee to the sender, once we have received the package. Please note that all the resent fee is paid to the courier.
9. ID Number/Customs Code/Tax Code Information Input on Checkout Page
According to the Import Policy of corresponding countries and areas, some of your information such as customs code, tax code, ID number, your real name, etc is requested. Otherwise, your package could not pass the customs in your country or area. Please make sure you have input all the accurate information. Please note that this extra information is only used for the customs.