- About sterling silver jewelry
1. Does sterling silver jewelry tarnish?
Sterling silver jewelry may tarnish over time if it contacts washing products, lotion, cosmetics and perfume, but regular wear and proper storage can help maintain its shine.
2. Is sterling silver good for everyday wear?
Yes, it is durable, lightweight, and perfect for everyday minimalist styling.
3. Can I wear silver jewelry in the shower?
It is recommended to remove silver jewelry before showering to keep it in the best condition.
- About sterling silver jewelry care
4. How do I clean sterling silver jewelry?
Use a soft cloth or a gentle silver cleaner. Avoid harsh chemicals.
5. How do I prevent silver jewelry from tarnishing?
Store it in a dry place and avoid contact with washing products, lotion, perfume and cosmestics products.
- About how to style sterling silver jewelry
6. How do I style minimalist silver jewelry?
Minimalist silver jewelry pairs well with everyday outfits. Layering necklaces creates a modern look. You can explore our minimalist silver necklace collection.
7. Can I layer silver necklaces?
Yes, layering different chain lengths creates a stylish and elegant look.
- About gifting
8. Is silver jewelry a good gift for her?
Yes, minimalist silver jewelry is a timeless and meaningful gift for any occasion.
-About shipping & return
9. Do you ship internationally? How long does shipping take?
Yes. We ship worldwide. It takes 1 to 2 days to ship out your package and 5 to 15 days to get it delivered, which depends on the country or area you are in. For more details, please check our Shipping Policy.
Standard worldwide shipping: 10 to 15 days
Express worldwide shipping: 5 to 10 days
Free worldwide shipping: 7 to 12 days
10. Can I return jewelry if I don’t like it?
Yes, we offer a 30-day return policy. You can visit our Returns Policy page to see more details.
11. Why is my package delayed?
You package might be delayed by the weather conditions, inspection of the international customs, holiday seasons or any other uncontrollable situations. Especially during holiday seasons, packages suffer a slight delay in shipment due to an excessive amount of orders being fulfilled.
12. How can I get my refund?
We have a 30-day returns and refund policy, which means you have 30 days to request a return after receiving your items.
To start a return, you can contact us at info@jentlejewelry.com. If your return is accepted, please follow the instructions to send back your package. For more details, please check our Refund &Return Policy.
Please note that info@jentlejewelry.com is the only email address for return and refund of Jentle Jewelry. We do not take any responsibility, if you contact any other email addresses which causes you could not get reply from us.
-About our sterling silver jewelry design
13. Is your jewelry exclusive/original design?
Yes. All of Our jewelry are designed by our founder and creative director Jennifer Huang and our design team based in Hong Kong.
14. Is your jewelry handmade?
Yes. All our jewelry are well handmade in our factories based in Foshan and Guangzhou, China.
15. Can I customize your jewelry?
Currently we don't accept customized orders.
-About Tracking
16. How can I track my order?
You can check your order status on our Track Your Order page.